We want to thank you for choosing to stay in one of our beautiful, themed homes. In order to ensure the safety and security of our guests and properties, we require certain documentation and agreements to be signed.

At the time of reservation, we will require you to submit a photo ID and sign a rental agreement. The purpose of these documents is to ensure that the rightful owner of the payment method is booking the reservation and to verify the identity of the guest.

We believe in welcoming honest and truthful people into our homes, and we want to ensure that you have a great stay. Our professional management and cleaning team will always ensure that you are safe and comfortable in our homes.

All payments are processed through a safe and secure payment processor, and our management team will only be able to view the last 4 digits of your card and the name on the card. Your privacy and security are of the utmost importance to us.

If you have any questions or concerns about the documentation or agreements required, please do not hesitate to contact us at 2892661767. We are always here to assist you and make your stay as enjoyable as possible.

Thank you for choosing our themed homes for your stay, and we look forward to welcoming you.

Payment Policy:

Oliphant, Ontario:

Thank you for choosing to stay with us in Oliphant, Ontario. In order to confirm your reservation, we require all guests who have booked through onceuponastay.com to pay 50% of the total reservation amount at the time of booking.

The remaining balance will be charged 1 day prior to your scheduled check-in date. This will ensure that your payment is processed in a timely manner and your reservation is confirmed.

We accept all major credit and debit cards for payment, including Visa, Mastercard, and American Express. If you have any questions or concerns regarding the payment process, please do not hesitate to contact us. All reservations will automatically be subject to a 3.8% credit card processing fee if you wish to not pay the processing fee, please contact us at (289)-266-1767 so we can arrange an e-transfer payment for you.

(Please note that if you pay via e-transfer and wish to cancel and are eligible for a free refund we will only be able to process the refund by mailing you a cheque)

Please note that failure to make payment per this payment policy may result in your reservation’s cancellation. If you need to make any changes to your reservation or payment details, please contact us as soon as possible so we can assist you.

Burlington, Ontario:

Thank you for choosing to stay with us in Burlington, Ontario. Our payment policy for reservations made through onceuponastay.com is as follows:

• Reservations within the next 30 days: Guests must pay 100% of the reservation amount at the time of booking to confirm their reservation.
• Reservations within the next 3 months: The payment method on file will be charged 30 days prior to the scheduled check-in date.
• Reservations more than 3 months in advance: Guests must pay 50% of the reservation amount at the time of booking to confirm their reservation. The remaining balance will be charged 30 days prior to the scheduled check-in date.

We accept all major credit and debit cards for payment, including Visa, Mastercard, and American Express. If you have any questions or concerns regarding the payment process, please do not hesitate to contact us. All reservations will automatically be subject to a 3.8% credit card processing fee if you wish to not pay the processing fee, please contact us at (289)-266-1767 so we can arrange an e-transfer payment for you.

(Please note that if you pay via e-transfer and wish to cancel and are eligible for a free refund we will only be able to process the refund by mailing you a cheque)

Please note that failure to make payment per this payment policy may result in your reservation’s cancellation. If you need to make any changes to your reservation or payment details, please contact us as soon as possible so we can assist you.

Cancellation Policy:

Oliphant, Ontario:

We understand that plans can change, and we want to make it as easy as possible for our guests to adjust their reservations. To that end, we offer a cancellation policy as follows:

• We offer a 60-day free cancellation policy for all bookings made with us. If you need to cancel your reservation within 60 days of your booking, we will refund your payment in full, with no questions asked.
• Between 59 and 31 days prior to the check-in date: guests will be charged 50% of the accommodation fare as a cancellation fee, and any remaining balance will be refunded.
• 30 days or less prior to the check-in date: guests will be charged the full amount of the accommodation fare as a cancellation fee, and no refund will be issued.
• Please note that any applicable taxes, fees, or other charges associated with the reservation will also be subject to this policy.

If you need to cancel your reservation, please do so as soon as possible to avoid any charges. You may do so by contacting us directly at +1 (289) 266- 1767. We will confirm the cancellation and any applicable refunds in writing.

Thank you for your understanding of our cancellation policy, and we hope to welcome you soon.

Burlington, Ontario:

We understand that sometimes travel plans can change unexpectedly. Thus, we offer a cancellation policy that allows for free cancellation up to 30 days prior to the scheduled check-in date.

If you cancel your reservation more than 30 days before your scheduled check-in date, you will not be charged any cancellation fees and you will receive a full refund of any payments made towards your reservation.

However, if you cancel your reservation within 30 days of your scheduled check-in date, you will be charged a cancellation fee of 50% of the total accommodation fare. This fee will be charged to the payment method on file and the remaining amount will be refunded to you.

Please note that in the event of a no-show or early departure, the full amount of the reservation will be charged, and no refund will be given.

If you need to make any changes to your reservation or cancel your reservation, please contact us as soon as possible. We will do our best to accommodate your needs and assist you in any way we can.

Mail Handling Policy for Short-Term Rentals:

At our short-term rental properties, we are unable to accept mail on behalf of our guests due to the transient nature of the units. In order to maintain the privacy and security of our guests, we have implemented the following mail handling policy:

• Mail Acceptance: We do not accept mail at our short-term rental units. Guests are responsible for making alternate arrangements to receive their mail.
• PO Box Requirement: Guests are required to obtain a PO Box or an alternate mailing address for any correspondence during their stay. This can be a nearby post office or a private mailbox service that is convenient for them.
• Privacy Protection: To protect our guests’ privacy, any mail s received under a guest’s name at our property will be shredded immediately to prevent unauthorized access to personal information.
• Guest Responsibility: It is the responsibility of the guest to update their mailing address with any relevant parties (e.g. family, friends, employers, etc.) to ensure that their mail is directed to the appropriate address.
• Notification: Guests will be informed of this mail handling policy during the booking process and will also be reminded of the policy upon check-in to ensure they are aware of the procedures for mail handling at our short-term rental units.

Amenities and Supplies Policy for Long-Term Rentals

We value our guests and strive to provide a comfortable stay at our rental properties. In order to maintain transparency and ensure a smooth experience, we have implemented the following policy regarding amenities and supplies for guests staying for a month or longer:

1. Initial Supply: Upon check-in, guests will be provided with an initial supply of coffee pods, toilet paper, cleaning supplies, shampoo/conditioners, body wash/soap, and salt & pepper.
2. Cleaning Supplies: Guests will also be provided with enough cleaning supplies, such as detergents, dish soaps, and other cleaning essentials, to cover their stay for a month.
3. Non-Replenishment: For long-term rentals (28 days or more), we do not provide replenishment of coffee pods, toilet paper, and shampoo/conditioners during the guest’s stay. Guests are responsible for purchasing these items on their own after the initial supply has been used.
4. Discounted Rates: We offer highly discounted rates for long-term rentals, taking into consideration that guests may need to purchase their own supplies during their extended stay.
5. We encourage you to reach out to us if our team forgets to provide any amenities and we will do our best to get it delivered as soon as possible.

We appreciate your understanding of this policy and encourage guests to plan accordingly for their long-term stay. Our property management team is available to assist with any questions or concerns related to amenities and supplies. Thank you for choosing our long-term rental property for your extended stay.